General
Account management made easy! Useful features for maximum control.
How secure is TIMOCOM?
Secure in the spot and contract market:
- Access to the exchange is generally permitted after 6 months of corporate existence
- Authentication of important business documents before conclusion of a contract
- Verification of every new customer
- Permanent customer monitoring even after conclusion of a contract
New customer verification
You probably remember your own verification before you got started with TIMOCOM...
Access to the TIMOCOM Marketplace is strictly regulated. Companies that want to use the Marketplace must meet certain requirements. This is the only way to ensure that business is conducted transparently, properly and competently. Thanks to this strict admission process, over 154,000 TIMOCOM members already feel that they are in good hands. Meeting these strict requirements has now become a mark of quality for TIMOCOM customers.
Security software
In addition to the new customer check, our security software also works around the clock to detect potentially fraudulent activity. On the TIMOCOM Marketplace, all transactions and actions are analysed to detect irregularities or suspicious behaviour. In the event of suspicious activity, an audit request is automatically sent to our employees. They will do everything they need to clarify the situation and take further action if necessary.
How do I add a new user?
To add a new employee to your TIMOCOM account, you have two simple options:
- Use the ‘Add a user’ button on our homepage, which will take you to this link: Add a user (timocom.com).
- Alternatively, you can also use the corresponding tile on the Marketplace start page.
In both cases, simply follow the instructions to activate your employee quickly and easily.
How do I transfer an existing account to a new user?
To transfer the account to your new employee, please go to this link: shop.timocom.com and complete the registration.
After completing registration, simply give us a call on +49 211 88 26 88 26. One of our customer service employees will then carry out the account transfer for you.
How do I change my password?
- Open your ‘Settings’ on the TIMOCOM Marketplace.
- Then click on ‘Login' and go to 'Change password’.
- You will be redirected immediately and will be able to reset your password.