How digital logistics processes make schedulers’ work easier

Digitalisation makes day-to-day work easier

Kamil Mathajsl’s desire for change was a key factor in his decision to set up his own transport company. Piles of paper and huge files resulted in time-consuming processes for his previous employers. Convinced that digitalisation makes day-to-day work easier, his instinct was to do things better. When he founded KMC Spedition, his aim was to make all processes digital and implement paperless logistics from the outset. Today, his entire system is in the cloud, and his employees can access it from anywhere.

But despite all the possibilities offered by digitalisation in transport and logistics, one thing is especially important to Kamil Mathajsl: “Personal service is our top priority. We don’t have a call centre, and every customer has their own contact person.” Whether customs, scheduling or transport insurance – there is always a knowledgeable contact person available within 24 hours. “Our aim is to save time, which we can then spend on ensuring personalised support for our customers instead”, he says.

But there is a lot of time wasted in day-to-day work – throughout the entire transport process. This starts with avoiding empty running. It’s a well-known fact that the longer a lorry or available freight capacity remains unused, the less efficient the use of this resource is. It is therefore important to allocate the available space as quickly as possible. 

Once a transport order has been received, handling the relevant data in the system is a particularly time-consuming task. This involves first transferring the data to the transport management system and then continuously maintaining the master data. Duplicate data records, missing information or outdated data can lead to errors in the process, which also costs time. 

During delivery, time is primarily spent on status updates. Of course, customers want to know where the lorry is or when their goods will be arriving. The communication to provide this information is not only time-consuming for KMC Spedition, but also for the customers and drivers. The phone never stops ringing for everyone involved.

Efficient logistics software frees up more time for the essentials

Since the company was founded, the managing director has been steadily pushing ahead with the digitalisation of his forwarding agency. “The digital workflows seem complicated at first, but ultimately the logistics management software makes work easier.” Together with his partners, he has even developed workflows that did not exist before.

TIMOCOM has also supported the company since its foundation. Initially it helped with allocating surplus loads and avoiding empty running. “We can successfully handle 99% of these challenges with the TIMOCOM Marketplace,” he explains. By allocating freight quickly, the company saves a lot of time and, more importantly, money by allocating the free loading space. Kamil Mathajsl has also successfully utilised the “Tenders” function in the logistics management software.

Since 2022, the TIMOCOM Marketplace has also been connected to the transport management system via interfaces. A new interface, which was introduced at the end of 2023, was particularly popular among the dispatchers at KMC Spedition. The new “Company Profiles” interface transfers the profiles from the freight marketplace directly into the TMS of TIMOCOM partner translogica. This eliminates the need for tedious manual work. “We save around four minutes per order. Extrapolated over the month, that’s ten to twelve hours,” calculates the managing director. At the same time, the data quality is improved. 

Kamil Mathajsl and his team save even more time with TIMOCOM’s Live Shipment Tracking. He provides his customers with transport information in real time – and this is something that is increasingly in demand. The biggest challenge here is that not all transport partners are yet on board. He is therefore happy to provide the necessary persuasion for his fixed hauliers. Once onboarding has been successfully completed, it is just a matter of pressing a button to grant tracking permission to the vehicle for the order. “We have to stay ahead of the curve, which means standing still simply isn’t an option”, says Kamil Mathajsl.

Positioning for the future with digital logistics software

Kamil Mathajsl summarises the situation: “We work much more effectively with TIMOCOM and save money, time and hassle”. The time saved is then invested in personalised customer service. He is convinced that companies that adopt a digital approach will find it easier to respond to events in challenging times. He sees the coronavirus pandemic as a good example of this: “We didn’t have any problems making a lot of changes because we were digital anyway.”

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